Designing an engaging questionnaire is one of the first steps in conducting a research study. To do so, researchers ask themselves what type of questions are the best to ask. The answer is that it depends – on what researchers are trying to learn from the survey, who they are recruiting to participate, and how much the respondents and researchers themselves know about the survey topic. The sections that follow explain open- and close-ended questions, offer some of their benefits and drawbacks, and provide recommendations on how to incorporate these question formats into business school stakeholder surveys.
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