--- title: Evidence-based Innovation | User Community description: User Community | A market research blog focused on how to utilize evidence-based management to drive improvement and innovation within organizations. --- [![MBA Lifecycle Survey Suite](https://www.mbalifecycle.com/hs-fs/file-2121422720-gif/images/Percept_Research_logo_300_noslogan-1.gif "MBA Lifecycle Survey Suite")](https://www.mbalifecycle.com/) Search this site on Google Search Google # Evidence-Based Innovation Blog ## [Percept Research Plants Seeds of Satisfaction](https://www.mbalifecycle.com/blog/bid/76899/percept-research-plants-seeds-of-satisfaction) Posted on Apr 10, 2012 9:35:00 AM - [Tweet](https://twitter.com/share) [![](https://www.mbalifecycle.com/hs-fs/hub/80674/file-15727531-jpg/images/seed-in-hand.jpg) ](https://www.mbalifecycle.com/blog/bid/76899/percept-research-plants-seeds-of-satisfaction) ### **Cultivating Social Support** We recently announced our adoption of the [Hubspot Knowledge Base](https://knowledge.mbalifecycle.com/helpcenter/mba-lifecycle-surveys) as part of our firm's focus on customer-driven innovation. To minimize the number of repetitive support questions, we chose a social support solution that would enable users to see previous questions and answers.  Within this platform, community feedback is easily searched so all content provides long-term value for our clients. [Read More](https://www.mbalifecycle.com/blog/bid/76899/percept-research-plants-seeds-of-satisfaction) 0 Comments [Click here to read/write comments](https://www.mbalifecycle.com/blog/bid/76899/percept-research-plants-seeds-of-satisfaction#comments-listing) Tags: [Brian Mahoney](https://www.mbalifecycle.com/blog/topic/brian-mahoney), [User Community](https://www.mbalifecycle.com/blog/topic/user-community) ## [Percept Research Adopts Social Support with Get Satisfaction](https://www.mbalifecycle.com/blog/bid/75128/Percept-Research-Adopts-Social-Support-with-Get-Satisfaction) Posted on Feb 28, 2012 8:30:00 AM - [Tweet](https://twitter.com/share) [![](https://www.mbalifecycle.com/hs-fs/hub/80674/file-15716950-jpg/images/get-satisfaction-banner.jpg) ](https://www.mbalifecycle.com/blog/bid/75128/Percept-Research-Adopts-Social-Support-with-Get-Satisfaction) Our clients have a new, easier way to talk to each other – and to the firm's support team. Percept Research has [incorporated multiple Get Satisfaction client communities](http://getsatisfaction.com/perceptresearch) as part of the firm's focus on customer-driven innovation. To minimize the number of repetitive support questions, we chose a social support solution that would enable users to see previous questions and answers.   We have deployed a Get Satisfaction community for each of our larger recurring projects (e.g., Exit survey users have a dedicated community that can be searched separately from Midterm users). These communities are dedicated areas where our clients can exchange ideas, provide detailed input on how to improve our services, and get answers to support questions. This insight allows us to deliver the best user experience possible and plan for future enhancements to our research and consulting services. [Read More](https://www.mbalifecycle.com/blog/bid/75128/Percept-Research-Adopts-Social-Support-with-Get-Satisfaction) 1 Comment [Click here to read/write comments](https://www.mbalifecycle.com/blog/bid/75128/Percept-Research-Adopts-Social-Support-with-Get-Satisfaction#comments-listing) Tags: [Brian Mahoney](https://www.mbalifecycle.com/blog/topic/brian-mahoney), [User Community](https://www.mbalifecycle.com/blog/topic/user-community), [Survey Support](https://www.mbalifecycle.com/blog/topic/survey-support) ## [Percept Research Innovates MBA Market Research Offerings via UserVoice](https://www.mbalifecycle.com/blog/bid/47776/Percept-Research-Innovates-MBA-Market-Research-Offerings-via-UserVoice) Posted on Oct 11, 2010 10:36:00 AM - [Tweet](https://twitter.com/share) [![](https://www.mbalifecycle.com/hs-fs/hub/80674/file-15729338-png/images/uservoice_logo_300px.png) ](https://www.mbalifecycle.com/blog/bid/47776/Percept-Research-Innovates-MBA-Market-Research-Offerings-via-UserVoice) We love your feedback!   Over the course of the past seven years, we have had phone calls, email exchanges and in-person discussions with many of you about what you want from our MBA market research tools. Your input was the driving force behind our revamped Competitive Intelligence Reports for the *[MBA Student Entry Survey](https://www.mbalifecycle.com/mba-student-entry-survey-overview/)* and *[MBA Student Exit Survey](https://www.mbalifecycle.com/mba-student-exit-survey-overview/) *last year. And since that update, we have not stopped enhancing our offerings. We recently added a new [Alumni Engagement Interest Summary](https://www.mbalifecycle.com/blog/bid/43913/MBA-Student-Exit-Study-Alumni-Engagement-Interest-Summary) to our *MBA Student Exit Survey* reports. We want to continually expand the conversation and keep listening. That is why we are happy to announce that Percept Research is integrating [UserVoice](http://uservoice.com/?utm_campaign=Referral&utm_content=top&utm_medium=Powered+By+-+Site+Top&utm_source=perceptresearch.uservoice.com) into our websites and user portals. UserVoice is a tool that enables users to post their suggestions for new features, vote on ideas and keep track of the features our team is developing for future releases.   [Read More](https://www.mbalifecycle.com/blog/bid/47776/Percept-Research-Innovates-MBA-Market-Research-Offerings-via-UserVoice) 0 Comments [Click here to read/write comments](https://www.mbalifecycle.com/blog/bid/47776/Percept-Research-Innovates-MBA-Market-Research-Offerings-via-UserVoice#comments-listing) Tags: [Brian Mahoney](https://www.mbalifecycle.com/blog/topic/brian-mahoney), [User Community](https://www.mbalifecycle.com/blog/topic/user-community) [All posts](https://www.mbalifecycle.com/blog/all) [![MBA Student Entry Survey](https://no-cache.hubspot.com/cta/default/80674/ae35d0fb-0e9b-402f-a88b-b0dca877cc12.png)](https://cta-redirect.hubspot.com/cta/redirect/80674/ae35d0fb-0e9b-402f-a88b-b0dca877cc12) ### Subscribe to our Blog ### Latest Posts ### Browse by Tag - [Barbara Coward (31)](https://www.mbalifecycle.com/blog/topic/barbara-coward) - 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