Evidence-Based Innovation Blog

Percept Research Plants Seeds of Satisfaction

Posted on Apr 10, 2012 9:35:00 AM

Cultivating Social Support

We recently announced our adoption of the Get Satisfaction platform as part of our firm's focus on customer-driven innovation. To minimize the number of repetitive support questions, we chose a social support solution that would enable users to see previous questions and answers. 

Within this platform, community feedback is easily searched so all content provides long-term value for our clients.

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Tags: Brian Mahoney, User Community, Get Satisfaction